This policy explains when we give refunds and what a refund does to your licence. It forms part of our terms and conditions. The service is operated by Rizwan Nasir, an independent software developer based in Karachi, Pakistan.
Refund window
You can request a refund within 7 days of your purchase. Contact us through the contact page with your order number and the email on your account.
Technical problems come first
If something in the application is not working for you, tell us before asking for a refund — most problems can be fixed quickly, and we would rather fix them. If we cannot resolve the problem, you get a full refund, even outside the 7-day window.
What a refund does
When a refund is issued, the licence bought with that payment is revoked. A revoked licence stops validating: the desktop application will not generate new invoices with it, and any activated devices are released. Invoices you have already created are unaffected — they are ordinary files on your computer and are never removed or locked.
Trials
The 7-day trial is free, so there is nothing to refund. Use the trial to decide whether the application suits your workflow before you buy.
No automatic renewals
Monthly and yearly licences do not renew automatically and nothing is ever charged without a new purchase, so there are no surprise renewal charges to reverse. If a licence is about to expire we email you; you renew only if you choose to.
How payments are returned
Offline payments (bank transfer or wallet) are refunded by the same method, to the account the payment came from. Once online card payment is available, card refunds are returned to the original card by the payment processor and may take a few business days to appear.
Chargebacks
If something is wrong with your order, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in the associated licence being revoked.
Exceptions
We may decline a refund where there is evidence of licence-key sharing, resale, or other abuse of the terms.